The River Trust Score
PLANNEDTrust, made measurable.
Every transporter says they are reliable. None of them can prove it to a stranger. The Trust Score is how that changes — a rating built from what actually happened on real loads, with the reasoning shown.
Nobody has been scored yet. This page publishes the framework before the network exists, so a transporter can see exactly what they will be measured on before it measures them. That order matters.
What will be measured
The factors, and what each one means.
| Factor | Weight | What it means |
|---|---|---|
| Identity & business verification | Gate | Not scored — you are either verified or you are not on the network. |
| Compliance currency | Gate | Expired licence, permit or insurance suspends the listing automatically. |
| On-time performance | High | Collections and deliveries inside the agreed window. |
| Communication | High | Did the customer have to chase for a position update. |
| Documentation | High | POD returned same day, complete and legible. |
| Claims & safety history | High | Damage, loss and incident record over time. |
| Customer ratings | Medium | Structured feedback per load, not a star with no reason. |
| Repeat customer rate | Medium | The strongest signal in freight: did they book you again. |
| Vehicle condition | Medium | Inspection record and age of fleet. |
| Platform activity | Low | Responsiveness to offered work. |
Gate means it is not scored at all — you either meet it or you are not on the network. Compliance should never be something a transporter can trade away for points elsewhere.
Principles
Commitments, not features.
Explainable, never a black box
A transporter will always be able to see which factors moved their score and what would raise it. A score you cannot interrogate is a score you cannot trust — or improve.
Published before it is applied
The criteria are on this page before a single partner has been scored. Nobody will be measured against a standard they were shown afterwards.
Compliance is a gate, not a score
Insurance and licensing do not earn points. They are the entry condition. An expired document suspends a listing rather than quietly lowering a number.
Small operators are not penalised for being small
The score measures how a transporter performs, not how many trucks they own. A one-truck operator running perfectly should outrank a fleet running badly — that is the entire point.
River Express is scored on the same basis
Our own truck will appear on the network under the same criteria as every partner. A standard we would not accept for ourselves is not a standard.
Want to be in the first verification group?
Registering costs nothing and commits you to nothing. It puts you in the queue for when there is something real to join.